h1777's Privacy Policy — Your Data, Our Responsibility
h1777 places the highest importance on protecting your personal information. This policy explains in detail how we collect, use, and store your data.
h1777 ("we", "us", or "platform") is an online gaming and betting service for Bangladesh. When you use our website, open an account, make a deposit or withdrawal, or contact our support team — some of your information reaches us. This Privacy Policy ("Policy") clearly describes how that information is collected, what purposes it is used for, how long it is stored, and what rights you have.
If you have any questions after reading this policy in full, please contact us via our 24/7 live chat support or by email. Continued use of this website will be considered acceptance of the terms of this policy.
Policy on Data Collection and Use
1 What Information We Collect
h1777 collects various types of information to provide its services. This information comes from two main sources — what you provide directly and what is collected automatically through your use of the site.
Information you provide:
- Full name, date of birth, and national identity card details (for age verification)
- Email address and mobile number (for account communications)
- bKash, Nagad, Rocket, or bank account details (for processing transactions)
- Account username and password
- Records of your communications with the support team
Automatically collected information:
- IP address and device type
- Browser version and operating system
- Site usage patterns — which pages were visited and how long was spent on them
- Information collected through cookies and similar tracking technologies
- Gaming activity data — records of bets, wins, and losses
2 Purposes of Data Collection
h1777 uses your information only for specific and legitimate purposes. Your information will never be used for excessive or irrelevant purposes.
- Account Management: Creating, verifying, and keeping your account secure.
- Age and Identity Verification: Ensuring that only users aged 21 or above can use the service.
- Transaction Processing: Completing deposits and withdrawals securely.
- Fraud Prevention: Detecting irregular activity and protecting your account.
- Customer Support: Resolving your issues and answering your questions.
- Service Improvement: Improving the quality and usability of our platform.
- Promotional Communications: Informing you about bonuses and offers (unless you opt out).
- Responsible Gaming: Identifying unusual gaming patterns and providing necessary support.
3 Data Sharing and Third Parties
We never sell your personal information to third parties. However, information may be shared with trusted partners in specific circumstances:
- Payment Providers: With authorised payment gateway services such as bKash, Nagad, Rocket, and banks to complete transactions.
- Technology Partners: With providers of server hosting, data analytics, and cybersecurity services.
- Legal Obligations: With authorities in the case of a court order or legal claim.
- Fraud Prevention: With relevant security agencies if any fraudulent activity is detected.
Important: All our third-party partners are contractually obligated to keep your information confidential. They may only use the information for the designated purpose and are required to comply with h1777's privacy standards.
Data Protection and Your Rights
4 Data Protection Measures
h1777 uses industry-standard security measures to protect your information. Our security framework operates on the following levels:
- SSL/TLS Encryption: All data transferred between your browser and our servers is encrypted.
- Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
- Access Controls: Only authorised staff can access specific data.
- Firewall and Intrusion Detection: Around-the-clock cybersecurity monitoring is active at all times.
- Regular Security Audits: Our systems are regularly tested by independent security experts.
- Data Backups: Regular backups are maintained in a secure, encrypted location.
Although we take the highest security measures, no digital system is 100% secure. You also have a responsibility — keep your password strong and do not share it with anyone.
5 Data Retention Period
h1777 stores your information for as long as necessary. The retention period for specific data is determined as follows:
- Account Information: For as long as your account is active and for a minimum of five years after it is closed (as required by law).
- Transaction Records: Financial transaction history is retained for at least five years.
- Communication Records: Conversations with the support team are kept for up to two years.
- Gaming Activity: Records are retained in order to comply with responsible gaming policies.
- Cookie Data: Depending on the type of cookie, data is deleted when the session ends or after a specified period.
After the designated period, data is securely deleted or transformed in a way that no individual can be identified from it.
6 Your Rights
As a user of the h1777 platform, you have the following rights regarding your own information:
- Right to Access: You can request at any time to find out what information we hold about you.
- Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
- Right to Erasure: In certain circumstances (such as closing your account), you can request that your information be deleted. However, some information may be required to be retained due to legal obligations.
- Right to Object to Processing: You have the right to opt out of marketing communications.
- Right to Data Portability: You can request your information in a structured, machine-readable format.
To exercise any of the above rights, please contact us via live chat or email. We will respond to your request within 30 business days.
Cookies, Marketing and Special Provisions
7 Cookie Policy
The h1777 website uses various types of cookies that help improve your browsing experience and assist in service development.
Types of cookies:
- Essential Cookies: These cookies are essential for the basic operation of the site. They handle things like maintaining your session while you are logged in and ensuring security. They cannot be disabled.
- Functional Cookies: These remember your preferences and settings, such as your language preference or game layout.
- Analytical Cookies: Used to understand how our site is being used. This information is anonymous and is used for service improvement.
You can manage cookies through your browser settings. However, disabling certain cookies may cause some features of the site to not work properly.
8 Marketing Communications
Based on your consent at the time of registering a h1777 account, we may send you promotional information. These communications may include:
- Information about new bonuses and offers
- Notices about new games and features being launched
- Invitations to tournaments and special events
- Important account and service updates
You can opt out of marketing emails at any time — use the "Unsubscribe" option at the bottom of any email or inform our support team directly. However, essential account-related messages (such as transaction confirmations or security alerts) will always be sent.
9 Protection of Minors
h1777 strictly prohibits providing services to anyone under the age of 21. Our commitment to protecting minors is unwavering:
- National identity card details are required at registration for age verification.
- If a user is found to be under 21, the account will be closed immediately.
- We do not knowingly collect any information from anyone under the age of 21.
- If we become aware that information from a minor has been collected by mistake, it will be deleted without delay.
If you believe a minor is using our platform, please inform our support team immediately.
10 International Data Transfers
h1777 serves the Bangladesh market. However, our technology infrastructure may in some cases use servers located in other countries. For any international data transfer:
- The data protection laws of that country are complied with.
- Data is always transferred in an encrypted state.
- A data protection agreement with the relevant party is mandatory.
- Third parties may not under any circumstances use your data for their own purposes.
Policy Changes and Contact
11 Responsible Gaming and Data Protection
h1777 is firmly committed to responsible gaming. Toward this goal, we analyse your gaming activity data in order to:
- Identify unusual or concerning gaming patterns.
- Provide support to a user if problematic behaviour is observed.
- Effectively provide tools such as self-exclusion or limit-setting.
Information collected for this purpose is used solely for responsible gaming management and is not shared with third parties. For more details, please visit our Responsible Gaming page.
12 Response to Security Breaches
In the event of any data breach, h1777 will take immediate action:
- As soon as a breach is identified, the technical team will begin an investigation.
- If necessary, the affected user's account may be temporarily suspended.
- Users whose information may be at risk will be notified as soon as possible.
- The system will be re-secured by eliminating the cause of the breach.
- Necessary measures will be taken to prevent the same incident from occurring in the future.
13 Changes to This Policy
h1777 reserves the right to update this privacy policy at any time. In the event of changes, we will follow the steps below:
- The "Last Updated" date at the top of the page will be changed.
- For important changes, a notice will be sent to the registered email address.
- Continuing to use the site after a policy change will be considered acceptance of the new policy.
We recommend that you visit this page regularly to stay informed about the latest policy.
Privacy Contact
If you have any questions, concerns, or requests regarding your information related to this privacy policy, please contact us. Our privacy team will give your request the highest priority.
This policy has been formulated in accordance with the laws and regulations of Bangladesh, and the courts of Bangladesh shall be considered to have jurisdiction in the event of any dispute. For more information, please see our Terms & Conditions and Responsible Gaming pages.